Shipping policy

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Chính sách này đã được tích hợp thông tin địa chỉ doanh nghiệp tại Mỹ của bạn và cấu hình chính xác khung thời gian giao hàng (5-7 ngày đối với đơn US, 7-21 ngày đối với đơn quốc tế, miễn phí vận chuyển cho tất cả đơn hàng) theo đúng các kế hoạch vận hành của bạn.

Shipping Policy

Thank you for shopping at WilderDogCo. We are dedicated to delivering your adventure-grade pet gear quickly and safely. Below are the terms and conditions that constitute our Shipping Policy.

1. Free Shipping Worldwide

We believe that preparing for your next adventure with your dog should be effortless. That is why we are proud to offer Free Standard Shipping on all orders, with no minimum purchase required. Whether you are ordering a single bandana or outfitting your pack with multiple harnesses, shipping is on us.

2. Shipment Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing time is separate from shipping time.

3. Shipping Delivery Estimates

We ship directly to your doorstep using reliable carrier networks. Depending on your location, your estimated delivery times are as follows:

United States Orders: 5 to 7 business days after shipment.
International Orders: 7 to 21 business days after shipment.

Note: Delivery delays can occasionally occur due to customs processing, weather conditions, or peak holiday seasons.

4. Shipment Confirmation & Order Tracking

Once your order has left our warehouse, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will become active and viewable within 24–48 hours. You can track your package directly through our website's tracking portal.

5. Customs, Duties, and Taxes

For international orders, WilderDogCo is not responsible for any customs duties, clearance fees, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

6. Damages and Lost Packages

WilderDogCo is liable for products damaged or lost during transit. If you received your order damaged or if your package has been marked as delivered but you cannot locate it, please contact our support team immediately at md22356680@gmail.com.

Please save all packaging materials and damaged goods before filing a claim, and include your order number and photos of the damage for faster processing.

7. Incorrect Address Modifications

Please double-check your shipping address at checkout. We process orders quickly, but if you notice a mistake, please email us within 2 hours of placing your order. We cannot change the shipping destination once the package has been handed over to the carrier.